Privacy Statement

Effective Date: January 1st 025

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Statement explains how we collect, store, use, and protect your personal information.

1. What is Personal Information?

Under Australian law, “personal information” means any information or opinion about an individual who is identified, or reasonably identifiable. This can include your name, address, email address, phone number, and any other information that can be linked to you.

2. What We Collect

We may collect the following types of information:

  • Personal Information – such as your name, email address, phone number, postal address, or payment details when you interact with us (e.g., completing forms, making purchases, or contacting us).
  • Non-Personal Information – such as your browser type, IP address, pages visited, and time spent on our site. This is usually collected via cookies and analytics tools.

We only collect personal information that is reasonably necessary for our business activities.

3. How We Collect Your Information

We may collect your personal information when you:

  • Visit our website or social media pages
  • Subscribe to our newsletter or mailing list
  • Make a purchase or booking
  • Contact us by phone, email, or through our website
  • Participate in promotions, surveys, or events we run

We may also collect information from publicly available sources, or from trusted third parties with your consent.

4. Why We Collect Your Information

We collect, hold, and use personal information to:

  • Provide products and services you’ve requested
  • Respond to enquiries and offer customer support
  • Send newsletters, updates, and promotional materials (with your consent)
  • Improve our website, services, and user experience
  • Meet legal and regulatory obligations

5. Cookies & Analytics

Our website uses cookies, web beacons, and analytics tools to improve your experience and understand how visitors use our site. You can disable cookies in your browser settings, though some features of the site may not work as intended.

6. Sharing Your Information

We do not sell or rent your personal information. We may share it with:

  • Service providers who assist us in operating our website, processing payments, or delivering products and services
  • Government or regulatory bodies, if required by law
  • Other parties, but only with your consent

Some of our service providers may be located overseas. Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with the APPs.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using secure servers, encryption, and restricted staff access.

8. Accessing & Correcting Your Information

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, out-of-date, incomplete, or misleading. Requests can be made in writing to our contact details below, and we will respond within a reasonable time.

9. Complaints About Privacy

If you believe we have breached the APPs, please contact us using the details below. We will respond to your complaint within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

10. Changes to This Privacy Statement

We may update this Privacy Statement from time to time. The most recent version will always be available on our website.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Statement or how we handle your personal information, please contact:

Bevlea Ross
Email: webmaster@bevleaross.com.au

© Bevlea Ross